Digital Transformation Expert

4 days ago


varanasi, India beBeeDigitalCustomerEngagement Full time

Job Title: Digital Customer Engagement ManagerWe are seeking a highly skilled and experienced professional to fill the role of Digital Customer Engagement Manager. As a key member of our team, you will be responsible for leading our digital customer engagement efforts, leveraging your expertise in IT service management, SAP basis, and SAP applications.Mandatory Requirements:Minimum 4+ years of experience as an SAP technical consultant with 2+ years in a customer-facing role (consulting, IT support, IT services, etc.)Strong knowledge of IT Service Management, SAP Basis, and SAP ApplicationsHands-on experience with SAP Basis activities, SAP release version upgrades, and infrastructure updates for cloud customersWorking experience with SAP HEC, SAP S/4HANA, or any other cloud solutionStrong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solutionNice to Have Skills:Excellent communication skills (written and verbal)Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolutionExperience in working with cross-cultural and cross-functional teams or individualsProficiency in English (Written and verbal), additional (local) languages are a plus/on topBenefitsOpportunity to work on high-profile projects with our esteemed clientsChance to develop and hone your skills in IT service management, SAP basis, and SAP applicationsCollaborative and dynamic work environmentWhat We OfferA competitive salary and benefits packageOpportunities for career growth and developmentA collaborative and dynamic work environmentHow to ApplyTo apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and qualifications.



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