Process Optimization Specialist

3 days ago

thiruvananthapuram, India beBeeQuality Full time

Quality Assurance Expert – Process Optimization Specialist | Remote OpportunityAbout the RoleWe seek a meticulous and experienced Quality Assurance Expert to join our process optimization team. The ideal candidate will be responsible for auditing technician calls, verifying membership sales, and ensuring accuracy and compliance across all customer and technician interactions.Key ResponsibilitiesValidating the accuracy of appointments booked by the back-office team (work from home & in-office team)Conducting call audits of the back-office agents (WFH & In-office Team)Providing voice and speech training for new joiners specifically for the US Outbound Voice Process, including accent clarity, pacing, tone, and script deliveryMonitoring progress during nesting/pilot phase and providing feedback for improvementAuditing membership sales complianceMaintaining and sharing audit dashboards and performance reports with the operations leadership teamRecommending action-based improvements based on audit findingsAuditing technician calls using the Rilla Voice Intelligence PlatformRequired Skills and Qualifications• 5+ years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC or service-based domains• Hands-on experience using Rilla, JustCall, Dialpad, or similar call audit tools• Knowledge of performance metrics such as CSAT, FCR, AHT, and QA compliance score• Exposure to CRM systems used in service industries (e.g., ServiceTitan, Zoho, Salesforce)• Proficient in Excel/Google Sheets and dashboard preparation for performance reporting• Strong understanding of sales processes and service standards• Excellent communication skills – written and verbal• Strong analytical skills and attention to detail• Ability to work independently with minimal supervision• Flexible to work extended hours based on audit load or business requirements

  • Spend Optimization Specialist

    5 days ago

    thiruvananthapuram, India beBeeSpend Full time

    Job Opportunity:We are seeking a highly skilled Spend Optimization Specialist to join our team.About the Role:The Spend Optimization Specialist will be responsible for delivering accurate spend insights, cleansing and normalizing supplier data, classifying spend into taxonomies, and supporting mapping and deduplication of supplier records. This individual...

  • Optimize System Performance Specialist

    3 days ago

    thiruvananthapuram, India beBeeperformance Full time

    Optimize System Performance SpecialistThis critical role focuses on ensuring software applications meet exceptional quality and performance standards. As an Optimize System Performance Specialist, you will work closely with our cross-functional teams to drive system scalability and responsiveness.

  • Optimize Business Performance

    3 days ago

    thiruvananthapuram, India beBeeProcess Full time

    Business Process Optimization SpecialistWe are seeking an experienced Business Process Optimization Specialist to drive business growth through process improvement and analysis. The ideal candidate will have a strong background in GIS and remote sensing, with additional experience in management an advantage.The successful candidate will work closely with...

  • Optimize Revenue Streams

    5 days ago

    thiruvananthapuram, India beBeePricing Full time

    Revenue Optimization SpecialistAs a Revenue Optimization Specialist, you will play a critical role in driving business growth by analyzing market trends, creating pricing strategies, and monitoring financial and revenue performance.Manage dynamic pricing and availability to maximize revenue.Analyze key performance metrics such as occupancy, average daily...

  • Optimizing Digital Experiences

    5 days ago

    thiruvananthapuram, India beBeeConversion Full time

    Conversion Rate Optimization SpecialistWe are seeking a highly skilled Conversion Rate Optimization Specialist to lead our website, mobile app and digital funnel optimization efforts.The ideal candidate will analyze user behavior, design and refine user journeys, run data-driven experiments and collaborate with designers, web developers and marketers to...

  • Oracle CPQ Business Process Specialist

    1 day ago

    thiruvananthapuram, India beBeeBusiness Full time

    Business Process Implementation SpecialistWe are seeking a highly skilled Business Process Implementation Specialist to join our team. As a specialist in this role, you will be responsible for implementing and configuring complex business processes using Oracle CPQ.This includes designing and developing custom solutions to meet the needs of our clients.Key...

  • Optimizing Cloud Costs

    6 days ago

    thiruvananthapuram, India beBeeCloudCostSpecialist Full time

    Cloud Cost Optimization EngineerWe are seeking a skilled Cloud Cost Optimization Specialist to fill this key role. As part of our engineering team, you will collaborate closely with cross-functional teams to enhance cloud cost efficiency, forecast expenses, and develop automated workflows that ensure sustainable growth across multiple cloud platforms.The...

  • Coupa Platform Optimization Specialist

    3 days ago

    thiruvananthapuram, India beBeeAdministration Full time

    Job Opportunity: Coupa AdministratorWe are seeking a skilled professional to support and enhance our newly implemented Coupa platform. The successful candidate will take ownership of system administration, post-go-live stabilization, and ongoing optimization efforts.Key Responsibilities:System Administration: Serve as the lead Coupa system administrator,...

  • Process Excellence Specialist

    1 day ago

    thiruvananthapuram, India beBeeCompliance Full time

    Drive operational excellence, regulatory compliance and continuous improvement across the organization by leveraging process improvement, regulatory compliance and risk management principles. This role involves optimizing business processes, identifying control gaps and coordinating audits to ensure adherence to international standards.About this...

  • Billing Specialist-US Process

    4 weeks ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Job Description 4+ years of experience must, should be comfortable working on US timing( night-shift), work from office only- Location- Technopark,Trivandrum. ★ RESPONSIBILITIES ▸Assume the responsibility of receiving and sorting incoming payments with attention to credibility ▸Manage the status of accounts and balances and identify inconsistencies...