Technical Solutions Provider

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jaipur, India beBeeDevops Full time

Support Expertise OpportunitiesWe are seeking a skilled and innovative professional to join our team in the role of Support Expertise Opportunities. In this position, you will be responsible for providing top-notch technical support to our global clients.Your primary objective will be to resolve product or system issues efficiently through thorough analysis of hardware, network, and storage resources.You will work closely with our clients via live troubleshooting sessions, phone calls, emails, or live chat, ensuring seamless communication and effective issue resolution.This position requires strong problem-solving and communication skills, as well as proficiency in shell scripting and experience with cloud computing, Kubernetes, Docker, and YAML files.The ideal candidate will possess at least three years of experience in DevOps support and one year of experience in testing and maintaining software products.In addition to your technical expertise, you will maintain regular updates regarding the efforts made to resolve incidents and work within a shift schedule that includes nights, weekends, and holidays.As a member of our team, you will have the opportunity to develop your skills and knowledge in a collaborative and dynamic environment.Professional Requirements:Bachelor's degree in computer science or an equivalent software engineering discipline.Required Skills and Traits:Excellent problem-solving and communication skills.Niksun encourages teamwork, collaboration, and knowledge sharing.Responsibilities include:Providing expert-level technical support to global clients.Analyzing and resolving complex product or system issues.Maintaining regular updates on incident progress.Working collaboratively with the team to achieve shared goals.We offer a competitive compensation package, including benefits and opportunities for career advancement.This is an exciting opportunity for a talented individual to join our team and contribute to our mission of delivering exceptional service to our customers.

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