Data Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Data Analyst in India.We are seeking a skilled Data Analyst to drive operational excellence and deliver actionable insights within a fast-paced, data-driven environment. In this role, you will forecast workloads, optimize resource allocation, and ensure efficient operational performance while collaborating closely with cross-functional teams. You will leverage advanced analytics, AI-powered tools, and data visualization to identify trends, opportunities, and areas for improvement. This position offers the chance to influence decision-making, mentor peers, and contribute to the development of efficient, scalable processes. The ideal candidate thrives on solving complex operational challenges, delivering high-quality insights, and supporting both strategic and day-to-day business objectives.Accountabilities:· Forecast case volumes across multiple queues and channels using statistical and AI-based models to optimize staffing and workload distribution.· Manage headcount and capacity planning to align resources with business needs and service level targets.· Track, analyze, and report key operational metrics including time-to-resolution, cost per case, and service levels.· Conduct ad hoc analyses to support operational changes, financial impact assessments, and service projections.· Design, develop, and tailor reports and dashboards to provide actionable insights for various stakeholders.· Partner with operational teams to balance performance and resource allocation, ensuring high-quality customer experiences.· Implement process improvements and operational innovations, leveraging AI tools and automation when appropriate.Requirements· years of experience in workforce management, capacity planning, or contact center operations.· Strong expertise in forecasting, scheduling, and operational performance metrics with a customer-focused mindset.· Hands-on experience with AI or machine learning tools in an operational context.· Advanced proficiency with Microsoft Excel and business intelligence tools such as Tableau, Power BI, or Quicksight.· Experience working with NoSQL databases (e.g., MongoDB) for complex data analysis and reporting.· Strong analytical skills with attention to detail, problem-solving capabilities, and ability to deliver actionable insights.· Excellent communication skills and the ability to collaborate effectively across global teams.· Nice to have: Bachelor's degree in Computer Science, Cybersecurity, Business Administration, or related field; experience mentoring others and driving continuous improvement initiatives.Benefits· Remote work flexibility with occasional team office visits as needed.· Competitive health and wellness benefits, including paid parental leave.· Paid time off, vacation, and annual company-wide week off for full recharge.· Opportunities for professional growth, including training, mentorship, and skill development programs.· Retirement savings options (401k, pension schemes) and potential equity or bonus programs.· Inclusion in Employee Resource Groups and a diverse, supportive workplace culture.· Access to modern analytics tools and AI-powered platforms to advance data-driven decision-making.Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job's core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then managed by their internal hiring team.Thank you for your interestLI-CL1