Technical Desktop Support Specialist

1 week ago

thrissur, India beBeeDesktopSupport Full time

Job Title: Desktop Support SpecialistAbout the RoleWe are seeking an experienced Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to users.Key Responsibilities:Provide second-level technical support for desktop/laptop hardware, software, and peripherals.Diagnose and resolve advanced technical issues escalated from the L1 support team.Install, configure, and maintain operating systems, software applications, and system updates.Perform root cause analysis to identify recurring technical problems and develop solutions.Excellent in troubleshooting break/fix issues of windows and mac computers.Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.Collaborate with IT team members on projects, upgrades, and implementations.Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.Provide remote support and troubleshooting for users working from home or in the field.Train and mentor junior support technicians as needed.QualificationsTo be successful in this role, you will need:An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.2-4 years of experience in a desktop support or similar role.Strong knowledge of Windows and Mac operating systems.Proficiency with Microsoft Office Suite and other common software applications.Experience with Active Directory, group policies, and user account management.Familiarity with remote desktop tools and support software.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.BenefitsWe offer a competitive salary and benefits package, including:A comprehensive health insurance plan.A generous retirement savings plan.Ongoing training and development opportunities.Why Join Our Team?We are a dynamic and forward-thinking organization that values innovation, teamwork, and customer satisfaction. If you are a motivated and enthusiastic individual who is passionate about technology, we would love to hear from you.

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