Software Support Professional

4 days ago


nadiad, India beBeeTechnical Full time

Technical Support SpecialistWe are seeking an experienced technical professional to join our global support team. This role involves delivering world-class customer support across our product suite, catering to small and medium-sized businesses and large enterprise customers.Key responsibilities include:Collaborating with the support team to resolve technical issues in a timely and accurate mannerProviding real-time assistance via chat and ticketing systemsWorking closely with internal teams to identify recurring issues and recommend improvementsInvestigating system behavior and troubleshooting root causesGaining exposure to modern technology models and scalable support processesThe ideal candidate will have:Minimum 2+ years of experience in Technical Support within software or e-commerce environmentsA background in Computer Science or related fieldsA solid understanding of B2B products and customer lifecycleHands-on experience with support platforms like Freshdesk or ZendeskA basic understanding of APIs and ability to read code in Python or JavaScriptThis is a remote working opportunity with rotational shifts.Benefits:Opportunity to work on complex technical issuesCollaborative and dynamic work environmentProfessional growth and development opportunitiesRequirements:Strong problem-solving skillsExcellent communication and interpersonal skillsAble to work effectively in a team environment



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