Chief Salesforce Operations Specialist

6 days ago

erode, India beBeeTechnical Full time

Senior Salesforce Technical LeadWe are seeking a highly skilled Senior Salesforce Technical Lead to lead a team of Salesforce developers and support engineers delivering ongoing Salesforce Managed Services for a large healthcare client.The ideal candidate will act as the L2 technical escalation point, drive issue resolution, maintain platform stability, and ensure smooth communication with business stakeholders and internal teams.The successful candidate will have deep technical expertise in Sales, Service, and Experience Cloud, hands-on leadership, and a proactive approach to incident and enhancement management.Key Responsibilities:Team Leadership & Delivery Management:Lead and mentor a team of Salesforce developers and support engineers handling ongoing support, maintenance, and minor enhancements.Oversee daily operations, ticket triage, and sprint planning to ensure timely and high-quality deliveries.Incident & Problem Management:Serve as L2 technical expert for resolving complex Salesforce issues escalated from L1 support.Ensure incidents are accurately categorized, prioritized, and resolved based on business impact and severity.Communication & Stakeholder Management:Maintain transparent communication with client stakeholders regarding ticket status, SLAs, and blockers.Continuous Improvement:Identify automation and improvement opportunities in the support process (e.g., monitoring, deployment, testing).Required Skills & Experience:6+ years of Salesforce experience, with at least 3 years in a Technical Lead or L2 Support Lead role.Proven expertise in Sales Cloud, Service Cloud, and Experience Cloud.Strong understanding of Apex, Lightning Web Components (LWC), Flows, Integration (REST/SOAP APIs), and Data Management.

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