System Operations Director

1 week ago

nashik, India beBeeTechnicalOperations Full time

Lead Technical Operations SpecialistWe are seeking an experienced Lead Technical Operations Specialist to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment.This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.Job DescriptionThe ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination.Key Responsibilities:Lead and mentor a team of 10+ technical operations engineers.Guide the team in handling critical situations and high-severity incidents.Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.Handle customer escalations and coordinate with internal stakeholders for timely resolution.Collaborate with cross-functional teams including development, QA, and infrastructure.Required Skills & QualificationsProven experience in leading and managing technical teams.Strong Linux administration skills (command-line, scripting, troubleshooting).Solid understanding of networking fundamentals (beyond basic level).Familiarity with ITIL processes and escalation management.BenefitsParticipate in 24x7 shift rotations and provide on-call support as needed.Excellent communication and coordination skills.Ability to work under pressure in a fast-paced environment.

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