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Network Reliability Engineer

2 months ago

gurgaon, India Statiq Full time
About UsJob Role: Network Reliability EngineerLocation: GurgaonSector: Electric Vehicle ChargingJob Type: Full-TimeExperience: 1 yearDepartment: Network Reliability
Why Statiq?Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.
Responsibilities1. Services Complaints Management (Daily Fault Report/ DPR)2. Attend & resolve the Chargers Breakdown & Preventive Maintenance complaints as perguidelines or customers requirement.3. Service Associates Management4. Customer Escalation Management5. Training to Customers/ Service Partners6. Maintain the Chargers PM Reports with PM Tracker, DMR Sheet as per ManagementRequirement.7. Ready to work in Hybrid Shift (Remotely
Requirements1. Degree/ Diploma in Electrical / Electronic Engineering2. 1-3 Years’ experience in Customer Service Support for EV Chargers/ SMPS /UPS.3. Good Communication skill.4. Basic Excel Experience.
Skills Required: -1. To develop Good Interpersonal relationship with Customers/Other Team Members.2. Good Product Knowledge for EV Chargers/SMPS/UPS.3. Familiar in working on Laptop with Good knowledge of Excel/MS Word/Power Point.4. Free For travelling in respective Circle/ Region.5. Capability to Manage Associate Manpower.6. Analytical skills to analyse fault & implements.7. Basic Knowledge of electrical infrastructure and Switchgears like Breakers MCCB, RCD, ELCB,Rectifiers, Network Operation Etc.8. Safety PPE And safety Precautions knowledge For electrical safety standard.
What’s on the table:Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.Amazing exposure to start-up culture – Be ready to take up challengesWe believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well, where for your learning we will be paying.Medical Insurance.