Slimming Head

Dear Candidates,We are seeking a visionary experienced Sliming Head for our VLCC Clinic. To provide a wide range of exceptional beauty services to clients, enhancing their appearance and well-being while adhering to VLCCs standards and creating superior customer satisfaction.Profile - Slimming HeadLocation - Delhi / GurgaonExperience - Minimum of 4-5 years of experience in a similar fieldEducation - PhD / MSc. & BSc in Nutrition & DieteticsPreference - FemaleSkills: Excellent communication, Sales, Leadership, organizational, and decision-making skills. Strong understanding of healthcare regulations, standards, and best practices.HR Contact Person Interested candidate can share their CV on the below mentioned email ID- Key Responsibilities:Technical & Operational Excellence 1. Ensure safe handling & maintenance of all equipment of the Slimming section.2. Monitor & review progress of clients after each slimming session.3. Ensure suitable corrective actions wrt all Unsuccessful Outcomes wrt clients & adherence to Escalation Matrix to deliver the desired outcomes (including, if required, to the Corporate Technical team for prompt & timely assistance).4. Ensure slimming cards are filled with client signature, comments, & photographs. Also ensure all consent forms wherever required are duly signed by the customers.5. Monitor & ensure the consumption of products as per SOPs (while ensuring zero pilferages).5. Maintain Slimming staff individual productivity as per company standards.6. Ensure cleanliness of the Slimming section, therapy rooms, & Nursing station.7. Supervise maintenance of all Slimming appliances (& inform CH/Corporate about machines requiring repair).8. Ensure slimming stock ordering at the Centre & Physical verification of stock as per defined guidelines. Follow policy of FIFO for product consumption.Sales Excellence1. Achieve the sales & execution targets of Slimming Services (including targets for self).2. Improve sales of slimming packages through up-selling, while cross-selling of beauty packages.3. Plan & execute sales events in coordination with Corporate.Customer Excellence1. Drive customer excellence by ensuring high standards of service by the Slimming team.2. Ensure regular follow-up of clients & execution of packages within validity.3. Address client concerns proactively & ensure client satisfaction.4. Implement corporate policies & SOPs, conducting audits & reviews for compliance.5. Liaise with the Corporate Office for updates, technical inputs, & stock availability.6. Send required information to Corporate Office including the number of clients booked, completed packages, & other reports.Leadership & Team Management1. Conduct recruitment, induction, & orientation of new Slimming staff as per SOPs.2. Lead & develop the Slimming team to enhance performance, service delivery, & service efficacy (Inform Slimming Staff about the monthly promotional offers & incentive policy wrt Sales, Execution & Products targets).3. Conduct regular meetings with staff for sorting out grievances & taking suggestions for improvement.4. Check attendance (plan for absenteeism), work allocation (Slimming appointments & distribution/rotation of work) & manage weekly off days for Slimming staff.5. Responsible for grooming, training, discipline, & welfare of Slimming staff.Reports to: Centre HeadCompensation & BenefitsCompetitive salary with performance-based incentives, health benefits, & other benefits as per company policy.(NOTE: Willing to work in shifts, accept additional responsibilities, comfortable with transfers to other locations).