Bajaj Technology Services | Business Operations Lead
20 hours ago
Job Title: Business Operations Lead
Location: Pune, Maharashtra
Job Summary: We are seeking an experienced Business Operations Lead to oversee and enhance our business operational processes. The ideal candidate will have a strong background in defining, improving, and managing business operations across various functions, including demand management, onboarding, contracts, budgeting, financials, and client visits. This role requires a strategic approach to operational excellence and the ability to lead complex, cross-functional initiatives.
Key Responsibilities:
- Lead the setup and continuous improvement of business operational processes across multiple functions.
- Manage financial and non-financial governance and reporting to senior management and customers.
- Collaborate with various departments to ensure consistent operating procedures and effective communication.
- Conduct governance meetings with senior management and customer stakeholders to discuss progress and address issues.
- Publish and monitor KPIs and SLAs across various process areas, including contracts, budgeting, financials, and resource management.
- Act as an escalation point for operational concerns and proactively identify potential issues.
Qualifications:
- Proven experience in business operations, with a focus on operational excellence and strategic initiatives.
- Strong subject matter expertise in financial monitoring, revenue and profitability analysis, and optimization.
- Excellent team management, problem-solving, and collaboration skills.
- Experience in interacting with executive leadership and managing large portfolios.
- Ability to drive continuous process improvements and implement change agendas set by senior management.
Experience:
- Minimum of 12 years of experience in business operations.
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