Senior Technical Solutions Specialist

7 days ago


rajahmundry, India beBeeSupport Full time

Job OverviewWe are seeking a highly skilled and experienced engineer to join our product engineering team as a Senior Support Engineer. This role offers an exciting opportunity to shape and own the service delivery of our Application Support team.About the RoleThe ideal candidate will possess strong technical skills, excellent problem-solving abilities, and exceptional communication skills. As a leading member of the team, you will be responsible for delivering projects that improve the service delivery of our Application Support team, serving as a primary point of contact for escalated product issues, and owning the triage, investigation, and resolution of complex technical issues.Key ResponsibilitiesDrive the delivery of projects that enhance the service delivery of our Application Support team.Serve as the primary point of contact for escalated product issues from our account and customer success teams.Own and orchestrate the triage, investigation, and resolution of complex technical issues, ensuring timely resolution and clear communication with stakeholders.RequirementsStrong technical skills with experience in software development, infrastructure management, and customer experience enhancement.Excellent problem-solving skills with the ability to analyze complex technical issues and develop effective solutions.Exceptional communication skills with the ability to communicate technical information effectively to both technical and non-technical stakeholders.What We OfferIn this role, you will have the opportunity to work with a talented team of engineers, learn from industry experts, and contribute to the development of innovative solutions. We offer a dynamic and supportive work environment, opportunities for growth and professional development, and a competitive compensation package.How to ApplyIf you are a motivated and experienced engineer looking for a new challenge, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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