Mashreq | Assistant Manager Technology

4 weeks ago


bangalore, India Mashreq Full time

Job Purpose: --- Citrix Engineer is responsible for the design, implementation, and support of Citrix environments (both OnPrem and DaaS). This role ensures efficient delivery of Citrix infrastructure solutions that provide a seamless end-user experience while maintaining a highly available and secure system. The engineer manages the technical landscape, addresses performance bottlenecks, and proactively optimizes system resources, ensuring stability and alignment with business goals.



Key Result Areas: --


Design & Architecture:

Develop and implement robust Citrix infrastructure strategies for both OnPrem and cloud environments.

Design VDI solutions that align with organizational requirements, ensuring scalability, security, and high availability.

Performance Optimization:

Monitor and improve Citrix performance, focusing on reducing latency, addressing IOPS issues, and ensuring optimal resource allocation.

Implement traffic routing strategies for effective load balancing and enhanced user experience.

Cloud & OnPrem Integration:

Oversee the migration of users from OnPrem to DaaS, ensuring minimal disruption and optimal resource utilization.

Manage hybrid VDI environments and ensure smooth interoperation between OnPrem and cloud infrastructure.

Troubleshooting & Support:

Provide tier 2 & 3 support for critical issues, solving complex Citrix-related problems.

Perform root cause analysis of recurring issues, implementing permanent solutions and documenting fixes.

Security & Compliance:

Ensure Citrix environments meet all regulatory requirements, applying patches, security updates, and maintaining proper access controls.

Manage RBAC (Role-Based Access Control) to restrict access to sensitive information.

Project Management:

Lead projects related to Citrix infrastructure upgrades, including Citrix Cloud migrations and NetScaler tech refreshes.

Coordinate with teams to ensure timely delivery of projects and address any blockers.


Knowledge, Skills and Experience: --


8+ years of experience in managing Citrix environments (OnPrem and cloud), including design, deployment, and troubleshooting.

Experience in managing large-scale VDI environments with hundreds or thousands of users across multiple geographies.

Proven track record in managing Citrix Cloud migrations and hybrid Citrix deployments.

Experience working with public/private cloud platforms (e.g., Azure) and integrating them with Citrix DaaS solutions.



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