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Saviynt L3

2 months ago

hyderabad, India Tata Consultancy Services Full time

Greetings from TCS

Role: Saviynt L3
Expereince:12 yrs.
Location: Hyderabad/Chennai/Bangalore

Job Description:
Hands on development, customization, and solution experience on one or more Identity Management solution suite, depth of understanding in Identity Management and Governance use cases etc.
Have good knowledge on Saviynt IGA architecture with hands on experience in application onboarding (provisioning / de-provisioning), Birthright Provisioning, implementing application workflows, Segregation of Duties, Analytics Reporting Services and Campaigns/Access Certifications.
Strong knowledge of Access Reviews and certifications in Saviynt.
Resolve technical issues through debugging, research, and investigation.
Application Support and Operations Management.
Logs for failure patterns across customers.
Log alerts for application failures (needs to be automated so need to work with Team to finalize the way forward).
Monitor jobs running on application. Restart/Restore the job as per original schedule in case of any failure.
Escalate: In case of specific pre-identified issue types, reach out to the respective SPOCs in the other clusters to remediate/ restore.
Resolve tickets by working with Product Teams/Application Teams.
Respond and assign to all tickets to pre-identified team within SLA timeline.
Maintain a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing assistance and transfer of knowledge to peers in your area of expertise.
Excellent oral & written communication skills and ability to work with global counterpart.

Thanks & regards
Sindhuja Polisetty
Talent Acquisition team