Transformation Success Architect

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career As a Transformation Success Architect, you are a critical part of the Transformation Success Architecture Team, ensuring our most important customers have a successful deployment and security operations transformation with XSIAM. You will act as the technical orchestrator for large and complex XSIAM deployments, engaging after the technical win and seeing the project through to production. Your primary goal is to make sure the customer realizes value rapidly by educating their operations teams on XSIAM capabilities and helping them apply these to their own SOC workflows. You are the key technical leader who directs and coaches our field teams to ensure a successful deployment. Your Impact Serve as the single technical orchestrator for large, complex, and strategic XSIAM deployments Direct Professional Services (PS), Solutions Consulting (SC), and Domain Consulting (DC) resources, orchestrating workstreams to ensure a successful customer deployment Educate and align customer security operations teams with XSIAM capabilities, running "day in the life" sessions and ensuring they can apply XSIAM to their specific workflows Coach and train field DC and PS teams during deployments to build their skills for future projects Define, develop, disseminate, and improve best practices, templates, and knowledge that can be used by the broader field to scale our deployment capabilities Provide technical and product consultation while managing escalations and issues throughout the deployment lifecycle Lead customer workshops and gap analyses to assess customer needs, define outcomes, and identify any risks to a successful deployment Document improvement recommendations from deployments to feed back into our processes Help transition the team's focus long-term to a "health check" process and expand our success model to new use-cases Qualifications Your Experience Senior level technical acumen with XSIAM/SIEM solutions, including deep technical knowledge of all XSIAM capabilities Excellent customer-facing communication skills with strong executive presence Demonstrated ability to coordinate resources across multiple internal and external organizations A coaching and training mindset, with a proven ability to mentor others A "scale mindset" with a focus on using AI for data collection, developing reusable process concepts, and authoring best-practice documentation Ability to handle 4-5 concurrent deployment engagements Strategic mindset with strong problem-solving, analytical, and critical thinking skills Additional Information Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.