algoleap | Business Architect | hyderabad

2 months ago

hyderabad, India algoleap Full time

Algoleap is one of the fastest growing digital engineering services company based out of Hyderabad working with many fortune 1000 customers in transforming their digital landscape.


At Algoleap, we believe that a truly innovative and successful workplace is one where diversity, equity, and inclusion thrive. We are dedicated to building a team that celebrates unique perspectives and experiences, fostering an environment where everyone is empowered to succeed. Algoleap offers compelling full-time roles designed to help you grow and excel. Our positions come with flexible options, including onsite and hybrid roles, allowing our team members to work closely with our clients and make a direct impact on the engagements at the same time offering great work life balance.


About the Job:

Title : Customer Experience Specialist

Location: Hyderabad

Mode : Onsite

NP : Immediate to 1 month

Exp : 9 to 14 years


Position: CX Specialist

Mode: Onsite


CX specialist /business architect

project role : define the CX charter and the revenue maximization charter and execution plan for the client. Look at all parameters including effective customer targeting strategies, AI enabled discussions, in store engagement to drive this agenda. Work with the AI team to provide support and data to build out AI interventions to achieve these goals

skill profile : Either a business consultant or a data scientist.

5+ years experience. Exceptional communications. Project experience with store performance improvement AI or Analytics experience. Basically agent / associate skilling, virtual assistant /next best action based on conversational AI ( not workflow based Next best action) , propensity to buy for store walk-in sales, revenue prediction at a store level based on macro factors . Domains can be insurance omni channel including stores, banking, specialty retail

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