Black Box | Manager Order Management | bangalore

2 weeks ago

bangalore, India Black Box Full time

Experience: 15+ yrs

Work Location: Bangalore(Manyata Embassy Business Park)

Office Timings: 06:00 PM to 03:00 AM

Cab Facility: Provided


Key Responsibilities:

1. Order Processing:

- Receive, review, and process material orders accurately and promptly.

- Ensure all orders comply with company policies and contractual agreements.

- Verify order information for accuracy, including product details, pricing, and delivery instructions.

2. Delivery Management:

- Coordinate with the supply chain and warehouse teams to facilitate timely deliveries.

3. Customer Communication:

- Serve as the primary point of contact for internal customers regarding order processing status.

- Provide timely updates and resolve internal customer inquiries and complaints professionally.

4. Collaboration and Coordination:

- Work closely with delivery, procurement, finance, and other OM departments to ensure seamless order processing and fulfillment.

- Collaborate with the finance team to resolve any cost issues related to orders.

- Represent OM in HR engagements. Keep US based OM Managers informed of all events occurring in India.

5. Data Analysis and Reporting:

- Analyze order trends and performance metrics to identify areas for improvement.

- Prepare regular reports on order status, fulfillment rates, and customer satisfaction levels.

6. Process Improvement:

- Identify inefficiencies in the order management process and recommend solutions to enhance accuracy and speed.

- Implement best practices and standard operating procedures to streamline order processing activities.

7. Compliance and Documentation:

- Maintain accurate and up-to-date records of all orders and related documentation.

- Ensure compliance with company policies, industry regulations, and quality standards.


Experience:

15+ years’ experience in Order Management or Supply Chain organizations.

8+ years’ experience leading teams.

8+ years’ experience in ERP driven organizations


Interested Individuals can share CV to nayana.kumari@blackbox.com


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