Honasa Consumer Ltd. | Customer Service Executive

2 days ago


india Honasa Consumer Ltd. Full time

About HONASA:


Honasa Consumer Pvt Limited (HCPL), is a house of brands with a digital-first approach toward consumer brands creating the FMCG conglomerate of the future. HCPL has built an in-house portfolio of digital-first consumer brands like Mamaearth, The Derma Co, Aqualogica, and Ayuga and has recently acquired stakes in BBLUNT and content platform- Momspresso.HCPL is set to become a billion-dollar FMCG conglomerate in the next 5 years spread across the globe but connected through a digital center of excellence

Hiring for mamaearth Customer Support Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.



Customer Service Representative Requirements:

  • Minimum educational qualification: graduate or equivalent diploma.
  • Experience working with customer support for an e-commerce company.
  • Fluent in English and Hindi, both written and verbal.
  • Good communication skills.
  • Knowledge of MS Office.
  • Ability to stay calm when customers are stressed or upset.


Must Have Skills:

  • Voice Process
  • Inbound and Outbound Calling
  • Good Verbal Communication
  • Good written communication


Other details:

  • 6 days working with Rotational Off.
  • CTC Offered- 28k + 2k (incentive) in hand


Walk-in Details:

  • 12th December 2024 i.e Thursday
  • Office location- Plot no-54, Delta Tower, Sec-44, Gurugram, Haryana - 122003



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