sales trainer- contact center

1 week ago

mumbai, India QI Spine Full time

We're on the lookout for a dynamic Learning & Development Trainer - Contact Center who's not just a teacher but a Patient-Centric Care maestro Join our passionate team and play a pivotal role in shaping the future of healthcare by delivering training programs that make our Contact Center team shine in patient experience.Qualifications:* Proven experience as a Learning & Development Trainer, preferably in a contact center setting.* Strong understanding of adult learning principles and instructional design* Excellent presentation and facilitation skills with the ability to captivate and inspire an audience.* Strong interpersonal skills and the ability to collaborate effectively with diverse teams.Responsibilities:* Develop and implement training programs that emphasize patient-centered care, empathy, and effective communication in a Contact Center set-up.* Create engaging training materials tailored to the unique challenges and opportunities within a healthcare environment.* Integrate real-life patient stories and scenarios into training to promote practical learning.* Make learning a blast with interactive sessions that bring out the best in patient-focused care.* Conduct workshops and training sessions focused on enhancing healthcare professionals abilities to provide compassionate and empathetic care.* Bring empathy to life through role-playing and scenario-based learning that will leave a lasting impression.* Design and deliver training modules that enhance communication skills while maintaining a patient-focused approach.* Conduct periodic Training Needs Analysis to identify skills gap and come up with effective solutions and Training plans for the same.* Analyze training effectiveness and make continuous improvements based on feedback and results.Location: Phoenix Market City- Kurla (Mumbai)Week Off: Sunday Fixed Off (6 days working)Shift :9-6 pm /10-7pmSalary : up to 8 LPAInterested candidates can share their CV to or whats app to

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