Payment Process Coordinator

2 weeks ago


india beBeePaymentProcess Full time

Job Title: Payment Process CoordinatorWe are seeking a detail-oriented and organized Payment Process Coordinator to join our team. This role is responsible for ensuring smooth onboarding of new merchants, managing payment performance KPIs, and handling external queries.About the Role:Onboarding New Merchants: Collaborate with multiple external providers and internal departments to coordinate new merchant applications and optimize the onboarding process.Payment Performance Management: Monitor and prepare management reports on payment performance KPIs, working closely with business intelligence analysts to build dashboards and involve the right team members to ensure KPIs are maintained.Customer Support: Serve as the primary point of contact for external queries and complete requests about merchant KYC, risk, and compliance requirements, as well as day-to-day questions.System Administration: Manage external tools and systems, performing regular report generation, dashboard review, and user management tasks.Requirements:Bachelor's Degree: A bachelor's degree in a relevant field or equivalent experience.Experience: 2-5 years of experience in operations or vendor management within ecommerce/digital goods and services.Skills:Project Management: Excellent project management skills, with a strong focus on organization and attention to detail.Data Analysis: Ability to analyze data and recommend improvements.Problem-Solving: Strong problem-solving capabilities and adaptability to new processes and procedures.Communication: Fluency in English, spoken and written.Benefits: We offer a dynamic and fast-paced work environment, opportunities for growth and professional development, and a competitive salary package.How to Apply: If you are a motivated and detail-oriented individual looking for a challenging role, please submit your resume and cover letter to us.



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