Lead Machine Learning Engineer

About UsObserve.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.Why Join UsAt our core, we are shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you’ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale—millions of interactions daily—while shaping the future of AI-powered contact centers.If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems to create real product impact, you will feel right at home at Observe.AI. You’ll also have the opportunity to publish in top conferences, and influence Observe.AI’s product and platform strategy.Beyond the tech, you’ll join a collaborative, mission-driven culture where innovation, impact, and fun go hand in hand. We value curiosity, collaboration, and the courage to push boundaries.What you’ll be doingDesign & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI’s product offerings, in a fast-paced startup environment.Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI.Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform.Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale.Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders.Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem.Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform.Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc.What you’ll bring to the roleBachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU.An engineering mindset with the competencies of an applied scientist.5+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems.Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP/ NLU applications.Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale.Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production.Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product developmentExcellent communication, collaboration skills, and presentation skills.Experience with Spoken Language Understanding is a plusPublished papers in top NLP/ NLU conferences or workshops are a plusRelevant open-source contributions are a plus.Perks & BenefitsExcellent medical insurance options and free online doctor consultationsYearly privilege and sick leaves as per Karnataka S&E ActGenerous holidays (National and Festive) recognition and parental leave policiesLearning & Development fund to support your continuous learning journey and professional developmentFun events to build culture across the organizationFlexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)Our Commitment to Inclusion and BelongingObserve.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.