ServiceNow ITSM Developer

4 weeks ago

india Resource Informatics Group, Inc Full time

Job Title: ServiceNow ITSM Developer 7 plus years of experience


Overview

The ServiceNow ITSM Developer plays a crucial role in designing and developing

efficient solutions in the ServiceNow platform, specifically focusing on IT Service

Management (ITSM). The position is vital for ensuring seamless operations and

enhanced user experience within the organization.


Key Responsibilities


 Collaborate with stakeholders to gather and analyze requirements for

ServiceNow functionality

 Design, develop, and implement custom applications and workflows in

ServiceNow ITSM

 Perform system integration and data migration tasks within the ServiceNow

platform

 Configure and customize ServiceNow modules and applications to meet

business needs

 Provide technical support and troubleshooting for ServiceNow ITSM platform

 Implement best practices for coding, testing, and implementing ServiceNow

solutions

 Collaborate with cross-functional teams on ServiceNow development projects

 Implement and maintain ServiceNow integrations with third-party systems.

 Integrations: Implement integrations with other systems and applications

using REST/SOAP APIs, ensuring seamless data flow.

 Strong knowledge of ServiceNow modules, especially in ITSM and CMDB.

 Provide technical expertise in identifying, evaluating, and developing solutions

that meet user requirements

 Participate in Agile development processes and contribute to sprint planning and

review sessions

 Keep up-to-date with ServiceNow best practices and new features

 Monitor and optimize ServiceNow performance.

 Development: Design, develop, and customize ServiceNow applications,

modules, and workflows using JavaScript, Glide APIs, and ServiceNow best

practices.

 Reporting and Analytics: Create and manage reports, dashboards, and metrics to

monitor platform performance and support decision-making.


 Collaboration: Work closely with stakeholders to gather requirements, provide

solutions, and ensure alignment with business objectives.

 Best Practices: Stay updated on ServiceNow releases, best practices, and

emerging technologies to continually improve the platform.

 Strong communication and collaboration skills to work effectively with cross-

functional teams..

 User Support: Provide technical support and troubleshooting for ServiceNow

users, resolving issues in a timely manner.

 Translate functional specifications into logical, competent-based technical

designs

 Coordinate with vendor for ServiceNow product defects

 Planning, organizing, and managing work in an Agile Scrum work model utilizing

Sprint and Kanban processes.


Required Qualifications


 Bachelor's degree in Computer Science, Information Technology, or a related

field

 ServiceNow Certified Application Developer (CAD) certification

 Minimum of 7 years of experience in ServiceNow development and

implementation

 Strong proficiency in JavaScript, HTML, and CSS for ServiceNow customization

 Experience in IT Service Management (ITSM) processes and best practices

 Proficiency in configuring and managing the CMDB within ServiceNow

 Proven experience in ServiceNow integration with external systems and

applications

 Knowledge of Agile methodologies and experience working in Agile

environments

 Proficiency in SQL and database management for ServiceNow

 Excellent problem-solving and analytical abilities

 Strong communication and collaboration skills

 Ability to prioritize and manage multiple tasks effectively

 Experience in developing and implementing Service Portal or other user

interfaces is a plus

 ServiceNow Certified Implementation Specialist (CIS) certification is a plus

 Experience in performance tuning and optimization of ServiceNow

implementations is a plus

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