UX Researcher- Discovery

About Times Internet:

At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.

Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.

As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.

We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level

Role Summary

We are building Times NRI, a focused, high-trust platform designed to solve the emotionally urgent and operationally complex needs of affluent NRIs. Our belief is simple: discovery is not a phase, it is a discipline. We operate in a model of continuous discovery, and this role sits at the heart of it.

As the Discovery & Product Research Lead, you will work directly with the Business Head and product leadership to drive deep, end-to-end discovery across the platform lifecycle. You will blend qualitative insight with quantitative rigour, test assumptions before committing to build, and deliver customer and market intelligence that directly informs product strategy.

This is a high-agency individual contributor role, ideal for someone who thrives on ownership, clarity through ambiguity, and fast-paced iteration. You will also work cross-functionally across Times Internet businesses to enable user testing, feedback loops, and internal collaboration.

Key Responsibilities

End-to-End Product Discovery

Plan and execute continuous discovery efforts to validate or challenge product assumptions

Conduct qualitative interviews, ethnographic research, and usability testing with target NRI users

Design, launch, and analyse quantitative surveys to test hypotheses at scale

Identify discovery opportunities at feature, service, and strategy levels

Cross-Functional Collaboration

Work closely with the Business Head to shape and test key product bets

Partner with product managers, product designers, and engineering teams to translate discovery insights into prioritised decisions

Collaborate across Times Internet teams to recruit users, run pilots, and deploy experiments

Rapid Experimentation and Execution

Use AI-enabled no-code tools to build test pages, forms, and emailers to validate ideas

Deploy lightweight experiments, lead collection flows, and rapid landing pages

Translate product strategy into testable concepts independently and with speed

Insight Synthesis and Strategic Alignment

Organise research findings into clear, actionable summaries, reports, or dashboards

Share insights regularly with product, design, and leadership teams

Influence prioritisation decisions by anchoring them in validated user insight

Stakeholder Engagement

Build and manage relationships across product, design, growth, content, and strategy functions

Coordinate inputs across teams and ensure shared alignment on discovery learnings

Advocate for a user-first, insight-led culture throughout the organisation

Ideal Candidate Profile

4 to 7 years of experience in product research, user research, product discovery, or UX strategy

Proven ability to lead research projects independently across both qualitative and quantitative methods

Experience using AI-based no-code tools to build prototypes, experiments, and workflows

Comfortable working cross-functionally with product, design, engineering, and marketing teams

Excellent communication and synthesis skills, with a strong ability to turn insights into clear action

Self-driven, proactive, and able to manage ambiguity with structure and clarity

Bonus: experience working with NRI or globally distributed user bases

Bonus: exposure to direct to consumer apps in domains such as fintech, healthcare or real estate

Why This Role Matters

Every strategic decision begins with insight. This role is at the core of how Times NRI understands, validates, and solves real user problems. As our Discovery Lead, you will ensure that what we build is not just feasible, but truly valuable.