Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in India.We are seeking a proactive and technically skilled Support Engineer to join a fast-paced, customer-focused team. In this role, you will provide high-quality support for complex telecom and software systems, ensuring optimal performance and reliability for clients across diverse environments. You will collaborate closely with internal teams, third-party vendors, and customers to troubleshoot, maintain, and enhance mission-critical applications. This role offers the opportunity to work with modern cloud technologies, containerized platforms, and large-scale databases, contributing directly to service excellence and customer satisfaction. You will also support ongoing product transformation initiatives and participate in agile projects, making a tangible impact on operational success.Accountabilities· Provide 1st and 2nd level remote and on-site support for assigned customer systems.· Manage service requests and incidents according to SLAs, ensuring timely resolution and clear communication with customers.· Install, upgrade, and test software products, including troubleshooting infrastructure and platform-related issues.· Perform proactive system health checks, capacity planning, and performance tuning.· Liaise with R&D, professional services, and third-party vendors to resolve technical issues efficiently.· Monitor and track R&D projects to ensure supportability and readiness of solutions for live deployments.·       Advise customers on product features, functions, and interfaces, delivering an excellent user experience.Requirements· Bachelor's degree or equivalent in Engineering or related field.· –5 years of experience supporting Telecom OSS domain applications, Unix/Linux/Solaris platforms, and SQL/NoSQL databases (Oracle, ElasticSearch).· Strong troubleshooting and problem-solving skills, with the ability to diagnose issues and implement effective fixes.· Knowledge of containerization platforms (Docker, Kubernetes/RHEL OpenShift) and cloud services (AWS, GCloud, Azure; AWS preferred).· Familiarity with ITIL framework and service management principles.· Excellent written and verbal communication skills, able to interact professionally with customers and internal teams.· Structured, organized, and proactive work approach, with strong multitasking and time management abilities.· Bonus: exposure to DevOps environments, IoT platforms, or modern cloud computing architectures.Benefits· Competitive salary and comprehensive compensation package.· Flexible working hours and remote support opportunities.· Professional development through training, certifications, and involvement in innovative projects.· Collaborative, global team environment with opportunities for growth and skill expansion.· Exposure to cutting-edge telecom technologies, cloud platforms, and containerized systems.· Participation in shaping proactive monitoring tools and service improvement initiatives. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job's core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps (such as interviews or additional assessments) are made by their internal hiring team.Thank you for your interest#LI-CL1