Process Lead

7 hours ago

bangalore, India Textron Full time

KNOWLEDGE, SKILLS AND ABILITIES Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet minimum requirements for this position. Education level and/or relevant experience(s)Bachelor's Degree in Commerce/MBA/ ICWA Inter or CA InterKnowledge and skills (general and technical)· B com/MBA Finance with good academic record· Should be self motivated with excellent analytical, communication and presentation skills.· At least 3 years of experience in Finance Shared Service operations in Textron and overall, 6 years of relevant experienceOther requirements (licenses, certifications, specialized training, physical or mental abilities required)§  Work exposure on any ERP's like SAP would be an added advantage§  Candidate must have an advanced understanding and strong work experience in accounting practices.§  Hands on experience in preparing and improving Desk Operating ProceduresProcess Lead is responsible for Process management for business units wherein He/ She is expected to consistently meet operational SLA's, proactively take actions to resolve any issues in the process, initiate process redesign to ensure controls. He/she is required to participate in discussion with Customers, Transition new processes and implement new ideas that would bring efficiency as well as accuracy. PRINCIPAL RESPONSIBILITIES Act as single point of contact for process management – SLA deliverables, Optimum utilization of resources and Dispute management To build a process which is efficient and focused on meeting the needs of internal customers. Responsible for ensuring that the process is executed as designed and are in compliance with Textron & Finance Shared Service policies and procedures. Implement process improvement suggested by self or ideas provided by the team after discussion with Fort Worth team/BU. Ensure smooth month end closure by prioritizing activities and take proactive measures to inform BU/Manager on interruptions if any To manage the resolution of complex & new issues and questions from internal customers that require detailed analysis and reporting To provide inputs on performance of team members to Leads/manager and be available to provide suggestions scalability of team members. Proactively review the DOP's prepared by the team members and schedule periodic refresher trainings to ensure the teams understanding is in line with the documented process Develop internal controls to ensure process effectiveness such as Internal audits, compliance, SOX audits10.   Involve in team meetings with Customers, provide inputs for issues, solutions and alternatives.11.   Scheduling the trainings for team members , monitoring their progress and provide reports to management12.   Act as effective backup for the Team lead13.   Project Management – Identified by BU and by Management – Resource planning, timelines and reportingNote\: These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.

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