Logistics Specialist

Process CoordinatorA highly detail-oriented and organized professional is required to manage various operational tasks, quality control, vendor communication, and ensure a seamless customer experience from order placement to delivery.Operational Tasks:Manage monthly print batches for efficient order fulfillment.Ensure all customer orders are correctly exported, proofed, and marked print-ready before production commences.Maintain the print-ready drive folder for each batch, ensuring timely access for printing partners.Create and maintain shipping excel sheets for accurate customer information.Closely coordinate with the printing partner to confirm timelines, print status, and delivery readiness.Schedule pickups via Shiprocket; generate labels, invoices & manifests for the printer.Track pickup compliance and proactively resolve any delays or exceptions to prevent missed deliveries.Quality Assurance:Periodically review printed book samples for quality, typos, packaging, color consistency, and overall output.Identify recurring issues and collaborate with the team to improve print and packaging processes.Maintain checklists, SOPs, and internal workflows to reduce manual errors and increase efficiency.Audit customer delivery issues (damages, delays, lost packages) and coordinate replacements when necessary.Customer Communication & CRM Operations:Work with our tech team to automate operational email flows (confirmation → print update → shipped → delivered).Manage ongoing operational emails via Mailchimp (order updates, feedback requests, offers when needed).Maintain accurate records of all orders, shipments, and delivery statuses.Packaging & Vendor Development:Explore new packaging suppliers, printers, paper options, and box upgrades to enhance product presentation.Collaborate with stakeholders to test and implement new packaging ideas that align with business objectives.Develop a comprehensive vendor list and cost comparison database for informed decision-making.Operations Process Improvement:Identify manual processes that can be automated and work with the tech team to streamline operations.Proactively highlight areas of inefficiency and recommend fixes to optimize workflow.Facilitate tighter operational loops between content, design, tech, printing, and customer service teams.