Automotive E Commerce Customer Service Representative

4 days ago


amravati, India beBeeCustomerService Full time

Imagining a seamless customer experience drives us to seek an exceptionally skilled and service-focused representative to manage daily requests and ensure satisfaction through prompt complaint resolution.Job Summary:We are seeking a highly skilled and customer-focused individual to join our team in providing exceptional service to customers, managing daily requests, and ensuring satisfaction through prompt complaint resolution.Key Responsibilities:Manage daily customer requests via shared mailbox and provide support across multiple channels by delivering proactive solutions and timely responses.Ensure customer satisfaction by addressing complaints and inquiries promptly with empathy and professionalism.Conduct product sales, process returns, and related requests efficiently and effectively.Identify and assess customer needs for satisfaction by actively listening and providing tailored solutions.Handle customer complaints, provide solutions, and follow up for resolution by maintaining open communication channels.Maintain accurate records of customer interactions, comments, and complaints for future reference.



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