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SSIS, SSRS Support Lead

2 weeks ago

bangalore, India Movate Full time

Position -- Permanent

Role – SSIS/SSRS Support Lead

Experience – 10+ Years

Location – Chennai/Bangalore

Work Mode – WFO

Shift – Rotational (Morning, Afternoon, Night)



About the Company


  • Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.
  • We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services.
  • We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises.
  • We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.



Key Skills

  • 10+ years’ database and application development and support experience.
  • Proven SQL Language Experience with highly performing SQL.
  • Experience developing and troubleshooting SSIS packages.
  • Experience developing reports and dashboards using tools like Sisense and SSRS.
  • Experience with MS SQL Server.
  • Knowledge of Data Modeling concepts.
  • Experience with one or more scripting languages (e.g., Python, PowerShell, etc.).


Role & Responsibilities

  • Lead the Operations team, driving strategic direction, Job Monitoring, Scheduling, Configuration and Maintenance of Batch Jobs.
  • Act as the primary contact for user inquiries, troubleshooting and resolving issues to ensure a seamless experience.
  • Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
  • Log, prioritize, and collaborate with product teams on resolving bugs and complex technical issues.
  • Monitor critical issues, escalate as needed, and provide workarounds for unsupported functionality.
  • Also help troubleshoot, triage the daily issues and guide the team for any assistance in solving any tickets.
  • Assist in refining Service Level Agreements (SLAs) to enhance service delivery and user satisfaction.
  • Create, modify, and troubleshoot SSIS packages, Stored Procedures, SQL Queries, Automation Processes and SQL Jobs with an eye on performance.
  • Convert, manipulate and prepare large volumes of data for ingestion into our systems using SQL Server integration tools.
  • Create, modify and troubleshoot reporting queries in SQL Server 2019.
  • Maintain and support data ingestion tools and automation scripts.
  • Manage and resolve data-related issues that are reported by customers and internal employees.
  • Conduct quality and business logic checks on all data into and out of systems.
  • Maintain high customer satisfaction with customer service, technical and consultative skills, and acquired knowledge of the work product.



Pay range and compensation package

  • Competitive salary based on experience and qualifications.



Equal Opportunity Statement

  • We are an equal opportunity employer and are committed to creating a diverse and inclusive

workplace.

  • We encourage applications from all qualified individuals regardless of race, gender, age, sexual

orientation, disability, or any other characteristic protected by law.



Qualifications

  • Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field.