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Azure Data Support Lead

2 weeks ago

Bengaluru, Karnataka, India Collabrah Tech Solutions Full time

Company Description

Collabrah Tech Solutions is an innovative IT company specializing in IT consulting, staffing, and recruiting. We provide solutions and services across various verticals including Analytics, Data Science, Data Engineering, Machine Learning, Artificial Intelligence, and Cloud Migration. Our comprehensive offerings extend to Managed Services, Product Development, Enterprise Applications, Web and Mobile Applications, and Recruiting Solutions. We serve a diverse range of industries such as Banking & Financial, eCommerce, Retail, CPG, Engineering, Healthcare, and Pharma.

Role Description

Role Details

1. Team Leadership: o Knowledge of ITIL processes and incident management frameworks. o Lead and mentor a team of Level 1 and Level 2 engineers, ensuring efficient handling of support activities. o Provide technical guidance to resolve complex issues and optimize workflows. o Assign tasks, track progress, and ensure SLA compliance for support tickets.

2. Technical Oversight: o Manage the support operations for applications and pipelines built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps. o Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments. o Review and debug Python-based scripts and PySpark jobs to resolve incidents and optimize performance.

3. Incident Management and Escalation: o Serve as the escalation point for critical incidents and production issues. o Ensure root cause analysis (RCA) is conducted for recurring incidents and preventive measures are implemented. o Drive effective communication with stakeholders on incident status and resolution timelines.

4. Process Optimization and Automation: o Identify and implement improvements in support processes to enhance efficiency and reliability. o Leverage automation tools to reduce manual intervention and streamline operations.

5. Collaboration and Stakeholder Management: o Work closely with cross-functional teams, including development and operations, to ensure alignment and timely issue resolution. o Provide regular updates and reports to leadership and stakeholders on support performance metrics.

6. Documentation and Knowledge Sharing: o Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations. o Conduct training sessions and knowledge-sharing workshops for the support team.

EDUCATION:

  • B.E/B. Tech/M.Tech in Computer Science or related technical degree OR Equivalent