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Transaction Processing

2 months ago

mumbai, India JPMorgan Chase & Co. Full time

As a Cash Operations Transaction Processing Supervisor, you'll manage the operations of several functions of the USD investigations team, while overseeing a team.

Responsibilities:

Provide overall supervision to the staff during shift operating window Ensure that all work items are completed as per the agreed timeline Monitor the exceptions and ensure that they're resolved in a timely manner Identify opportunities for improving the efficiency of the process Identify the training requirements of the team members Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis Prepare the weekly / monthly reports Track the changes to the procedures and ensure that the team is fully aware of the changes

This role requires a wide variety of strengths and capabilities, including:

Experience with and a working knowledge of various aspects of International Payment Processing Operations Working Knowledge of SWIFTS and international payment conventions and practices is a must Prior experience in client and third party bank investigations for Multicurrency payments is an added advantage Strong interpersonal/communication skills and ability to communicate internally and externally and at all levels Experience working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met Good people management skills Demonstrates a proactive approach to problem solving, taking ownership of issues, and having the determination to follow through Ability to escalate issues as appropriate Bachelor’s degree Strong PC skills, including knowledge of Microsoft Office Suite