Client Engagement Associate/ Consultant

3 days ago

bangalore, India Acquarius Capstorm Limited Full time

Are you someone who thrives on building meaningful client relationships and lovestechnology and creating real business impact?Would you like to be part of a fast-growing Australian SaaS company that’s redefininghow organisations listen to and act on customer feedback?At Resonate, we’re on a mission to build the world’s most powerful CustomerExperience (CX) platform — one that helps brands truly connect with their customersand employees. Our platform brings together AI-driven insights, automation, andanalytics to empower organisations to deliver exceptional experiences at everytouchpoint.As we continue to grow, we’re looking for a Client Engagement Associate/ Consultant inIndia to help us scale our success — someone who’s equal parts consultant, problem-solver, and relationship builder.About the RoleWe’re looking for a proactive and relationship-driven professional to join our team as aClient Engagement Associate/Consultant.In this role, you’ll partner closely with clients across the globe to help them get the mostvalue from our platform — driving adoption, engagement, and long-term success.This position combines elements of consulting, account management, and customerexperience, making it ideal for someone who enjoys solving business problems,building trusted relationships, and working in a fast-paced SaaS environment.What You’ll Do• Build strong, consultative relationships with clients to understand their businessgoals and challenges.• Lead onboarding and training sessions to ensure smooth implementation andearly success.• Monitor customer usage and proactively engage clients to improve adoption andROI.• Develop tailored engagement plans that align with each customer’s objectives.• Manage renewals and identify opportunities for upselling and account growth.• Collaborate with Marketing, Product, and Implementation teams to sharecustomer insights and drive better outcomes.• Act as the voice of the customer, providing strategic recommendations toenhance satisfaction and retention.What You’ll Bring• 2–4 years of experience in Customer Success, Account Management, ClientServicing, or Consulting — ideally within a SaaS, digital, or tech environment.• A consultative mindset — you ask the right questions, uncover needs, and craftpractical solutions.• Excellent communication and relationship-building skills.• A proactive, outcome-oriented approach — you take ownership and driveresults.• Comfort working in a fast-paced, collaborative setup with global stakeholders.• A genuine interest in technology and helping businesses succeed through bettercustomer experiences.Why Join Us• Be part of a global team redefining Customer Experience for some of the biggestbrands.• Get hands-on with cutting-edge CX tech and see the real impact of your work.• Enjoy a flexible, people-first culture that values creativity, learning, andownership.• Fun team events, engaging virtual activities, and plenty of opportunities to growyour skills.• The chance to work alongside passionate professionals who love what they do —and have fun doing itLocation: IndiaEmployment Type: Full-timeReady to make customers fall in love with better experiences?Join us at Resonate, where curiosity meets impact.Please include a CV and a Cover Letter outlining how your experience aligns with thisrole. Applicants must be eligible to work in India in a full-time capacity.

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