ServiceNow Platform Expert

2 weeks ago

meerut, India beBeeTechnical Full time

ServiceNow Technical LeadThe primary role of the ServiceNow Technical Lead is to oversee a team of professionals responsible for managing incoming work, assigning tasks, and serving as the primary point of contact for customers.This position requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.Prioritize, organize, and manage incoming ServiceNow-related tasks, ensuring timely delivery.Allocate tasks to team members based on skillsets, workload, and project requirements.Act as the primary liaison with customers, gathering and clarifying requirements.Mentor and guide team members, fostering a collaborative environment.Certifications: CSA mandatory + any 2 other certifications are highly valued.Preferred skills include Integration experience, hands-on experience with JavaScript, Flow editor & Flow Manager, CMDB discovery, Client & server-side capabilities.Key qualifications:Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).Strong leadership and team management abilities.Excellent verbal and written communication skills for engaging with customers and stakeholders.

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