Mentor Match | Customer Success Associate

3 weeks ago

india Mentor Match Full time

This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula experience ONLY



Join Mentor Match as a Customer Success Associate

Job Title: Customer Success Associate

Location: TTK Road, Royapettah-Chennai, India

Work Days: Monday to Saturday

Work Time: 10pm to 7am


About Mentor Match

Mentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to empower students and ensure seamless experiences for parents and tutors.


Position Overview

We are hiring educators to join as Customer Success Representatives. This role combines teaching expertise with customer support to enhance user satisfaction, drive retention, and promote growth.


Key Responsibilities

  • Build strong relationships with parents and tutors, understanding and addressing their needs.
  • Resolve inquiries and technical issues, ensuring timely and effective solutions.
  • Use teaching insights to assist with curriculum queries, mark improvement and progress tracking.
  • Proactively renew subscriptions, upsell services, and drive customer loyalty.
  • Provide feedback to improve processes and enhance platform features.


Qualifications

  • Master’s degree in Education or related fields.
  • 3+ years teaching IGCSE, GCSE, IB, or CCS curricula.
  • Excellent communication and problem-solving skills.
  • Tech-savvy with experience in online tools and platforms.


Benefits

  • Competitive salary and growth opportunities.
  • Collaborative and purpose-driven work environment.
  • Chance to make a meaningful impact on students and tutors.

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