AI Innovations Lead

6 days ago

Malappuram, India beBeeInnovator Full time

As a key player in shaping the future of customer engagement, we are seeking an exceptional Prompt and AI/ML Engineer to join our team. This is an exciting opportunity for someone who can leverage their expertise in large language models (LLMs) and retrieval-based question-answering systems (RAGs) to drive innovation.The ideal candidate will have a proven track record of developing end-to-end solutions that integrate AI models with voice agents and chatbots, utilizing NHS data sources and adhering to clinical safety standards.Architect Deploy AI Models: Design and deploy LLM- and RAG-based systems that ingest NHS data sources, generate accurate responses, and power both chatbot and voice agent interactions.Prompt & Voice Agent Engineering: Craft, iterate, and optimize prompts—and design voice-agent dialogue flows—to maximize response relevance, reduce latency, and ensure clinical safety across text and voice channels.Cross-Functional Collaboration: Partner with frontend teams (Next.js, React) and backend teams (NestJS, Python) to integrate AI and voice agent components into our Azure-hosted microservices architecture.Performance Monitoring Optimisation: Instrument AI and voice-agent pipelines, analyze logs and user feedback, troubleshoot edge cases, and implement continuous-learning improvements.Innovation R&D: Stay up-to-date with the latest advances in LLMs, RAG, conversational AI frameworks, and NHS-specific compliance (GDPR, DTAC) to inform our technical roadmap.

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