Information Technology Project Lead
2 days ago
Designation: Manager (IT) - Role is related to IT Project CoordinationWork Location- Navi Mumbai Countries Supported: US and EU (depending on assignment) Position Overview: We are seeking a highly organized and proactive Manager to lead our Client Specialist (CST) and Operations (OPS) teams based in India. This role is central to ensuring smooth day-to-day operations and providing cross-functional support. The manager will serve as the key liaison between CST/OPS teams, the Business Analyst (BA) team, and Product Development (PD), ensuring that all client service needs and operational requirements are met in line with defined SLAs and internal processes. Key Responsibilities: Team Management & Support: · Provide daily guidance, support, and mentorship to CST team members. · Review client inquiries and ensure accurate and timely responses. · Escalate complex or unresolved CST issues to the Business Analyst team in the respective hub. · Oversee operations team performance, ensuring Help Desk (HD) tickets are managed within defined SLA timelines. 2.Cross-Functional Coordination: · Act as the main point of contact for Business Analysts and PD team members in the assigned country.· Provide timely updates and status reports on CST and OPS-related matters. · Coordinate with local Global IT resources to resolve system exceptions or process gaps. 3.Operational Excellence: · Monitor ticket queues daily, ensuring service levels are met and escalations are handled efficiently. · Drive root cause analysis and resolution plans for recurring issues. · Organize and lead team meetings when required to define and execute action plans. 4.Process Governance: · Ensure adherence to the item setup SOP, collaborating closely with the CST, Design, and PD teams. · Track timelines provided by the Design team for item creation; escalate delays or non-responsiveness when necessary. · Contribute to continuous improvement of client onboarding and support processes. Qualifications: · Bachelor's degree in Business, IT, Operations, or related field. · 5+ years of experience in operations, client support, or IT project coordination. · Proven team leadership and stakeholder communication skills. · Strong understanding of SLA-based ticket management systems. · Ability to manage across time zones and collaborate with global teams. · Experience in the packaging, labeling, or printing industry is a plus. Skills & Competencies: · Proactive problem-solving and decision-making skills. · Excellent verbal and written communication. · Strong organizational and follow-through abilities. · Comfortable working in a fast-paced, client-centric environment. · Familiarity with workflow systems, ticketing platforms, and collaboration tools (e.g., JIRA, Fresh Service, MS Teams). Interested Candidates may share their updated CV at 9163117386 (WhatsApp) or email at manish.singh@talentcorner.in
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Project Manager
2 weeks ago
bangalore, India LEAD Group Full timeAbout Lead: LEAD Group is India’s largest and fastest-growing School Ed-Tech company, revolutionizing education through integrated systems, curriculum, and technology. Our mission is to ensure every child in India receives excellent education. Founded in 2012 by Sumeet Mehta and Smita Deorah, LEAD has been at the forefront of transforming school education....
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Project Manager
2 weeks ago
bangalore, India LEAD Group Full timeAbout Lead:LEAD Group is India’s largest and fastest-growing School Ed-Tech company, revolutionizing education through integrated systems, curriculum, and technology. Our mission is to ensure every child in India receives excellent education.Founded in 2012 by Sumeet Mehta and Smita Deorah, LEAD has been at the forefront oftransforming school education. In...
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Head of Information Technology
5 days ago
bangalore, India AI Outsourcing Full timeCompany DescriptionAI Outsourcing is looking for a Head of Information Technology to transform the Outsourcing / Offshore sector via the use of AI - targeting Accountants globally.Role DescriptionThis is a full-time remote role for a Head of Information Technology. The role involves overseeing IT operations, defining and executing IT strategies, and managing...
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Information Technology Project Lead
2 days ago
bangalore, India Talent Corner HR Services Pvt Ltd Full timeDesignation: Manager (IT) - Role is related to IT Project Coordination Work Location- Navi Mumbai Countries Supported : US and EU (depending on assignment) Position Overview: We are seeking a highly organized and proactive Manager to lead our Client Specialist (CST) and Operations (OPS) teams based in India. This role is central to ensuring smooth day-to-day...
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Head of Information Technology
1 day ago
bangalore, India AI Outsourcing Full timeCompany Description AI Outsourcing is looking for a Head of Information Technology to transform the Outsourcing / Offshore sector via the use of AI - targeting Accountants globally. Role Description This is a full-time remote role for a Head of Information Technology. The role involves overseeing IT operations, defining and executing IT strategies, and...
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Project Design Technology Lead
1 day ago
bangalore, India Gensler Full timeAt Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We're not just designers. We're tinkerers, craftspeople, visionaries, innovators and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve challenging problems. Whether you're into sketching new...
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Project Design Technology Lead
1 day ago
Bangalore, India Gensler Full timeAt Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We’re not just designers. We’re tinkerers, craftspeople, visionaries, innovators and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve challenging problems. Whether you’re into sketching...
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Bangalore, India Inkers Technology Full timeCompany Description Inkers Technology, headquartered in Bengaluru with offices in the USA and UAE, is at the forefront of designing and developing deep, large-scale AI and ML solutions for the construction industry. We specialize in transforming real-world environments into highly accurate 3D point clouds using advanced scanning sensors, including our...
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Information Technology Team Lead
1 week ago
bangalore, India Ocwen Financial Solutions Pvt. Ltd. - APAC Full timePOSITION SUMMARY: This position will allow working for Information Security Governance on information systems, processes, and technologies within the organization. This is a global role engaging stakeholders (at all levels) across geographies like India, Philippines, and US This position will report to the Senior Manager, Information Security and is expected...
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Project Design Technology Lead
3 weeks ago
Bangalore, Karnataka, India Gensler Full timeAt Gensler we design for people We leverage our global perspective and local presence to innovate at every scale We re not just designers We re tinkerers craftspeople visionaries innovators and thought leaders Fueled by passion and entrepreneurial spirit our people bring new ideas to solve challenging problems Whether you re into sketching new ideas hacking...
