Digital Learning Support Specialist

4 days ago

amravati, India beBeeEDUCATION Full time

Program Management RoleThe Program Coordinator will play a key role in ensuring the smooth operation of programs, providing support to learners, and coordinating with internal teams.This is a highly dynamic position that requires a strong ability to adapt to changing priorities and a commitment to delivering high-quality results. The ideal candidate will have excellent written and verbal English communication skills and be able to thrive in a fast-paced environment.Learner Support: Serve as the point of contact for learners, addressing inquiries and resolving issues.Stakeholder Collaboration: Work closely with internal teams to manage program timelines and ensure alignment of deliverables.Process Improvement: Identify opportunities to streamline program delivery and enhance learner satisfaction.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines.Requirements:The successful candidate will possess a Bachelor's degree in a relevant field or equivalent qualification and have a proven track record of success in a customer support role. They will also have excellent organizational and multitasking skills, with the ability to manage multiple priorities and meet deadlines.Key Skills:Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally.Tech-Savvy: Ability to quickly adapt to new software platforms and tools.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Experience in EdTech or a related field: Prior experience with online education or familiarity with digital learning tools is a plus.Benefits:The successful candidate will have the opportunity to work in a dynamic and rapidly growing industry, with access to ongoing training and development opportunities. They will also have the chance to make a real impact on the lives of learners and contribute to the success of our organization.

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