Jira Technical Lead

Workplace Options:Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 88 million individuals across 127,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world. Atlassian Jira Technical Lead/ Administrator WORKPLACE OPTIONS is looking for a passionate Atlassian Jira Technical Leader/Administrator to help WPO achieve their goals by shaping, governing, and scaling Jira-based solutions for agile delivery across the enterprise. The Jira Lead will have hands-on experience in Jira development and administration with a strong ability to create and manage dashboards, workflows, custom fields, automation rules, and CI/CD pipelines and set the technical direction for Atlassian tools, mentor administrators and developersWORKPLACE OPTIONS designs and rolls out software applications to help people for their well-being. WPO covers all countries/regions in the world and covers more than 80 million lives.Role ResponsibilitiesLead the design of scalable Jira architecture including projects, workflows, permission models, and automation frameworks that support multiple portfolios and programs.Provide hands-on technical leadership to a small team of Jira power users, guiding them on best practices and reviewing scripts, automation rules, integrations & configurations.​Drive integration strategy between Jira and other enterprise platforms (e.g., CI/CD pipelines, monitoring tools, identity providers, HR systems, and reporting platforms).Define and own the Jira and Confluence solution design for projects and programs, ensuring scalable workflows, permission models, and automation that support multiple teams.​Oversee complex initiatives such as Jira Cloud/Data Center migrations, consolidations, and large-scale onboarding of new teams or acquisitions.Design, implement, and administer enterprise-level Jira Software, Jira Service Management, and Confluence solutionsDevelop dashboards, reports, and analytics to track project progress, resource utilization, and SLAsExperience and Skill ExpectationsCandidate must have:8–10 years of overall experience in enterprise software environments, with 7+ years focused on Jira/Atlassian administration and solution design.Deep expertise in Jira Software and Jira Service Management configuration: complex workflows, custom fields, schemes, advanced automation, and SLAs.Strong architectural understanding of Jira Cloud and/or Data Center, including scaling strategies, multi-instance governance, and security/permission models.Experience designing and overseeing integrations using Atlassian REST APIs, webhooks, or connectors with CI/CD pipelines and middlewareHands-on experience with key Atlassian marketplace apps/ plugins such as ScriptRunner or similar tools to extend Jira capabilities (post-functions, listeners, bulk updates, and advanced JQL).​Solid understanding of Agile, Scrum, Kanban, and ITIL/ITSM practices, and how to translate these into Jira configurations and reporting.Ability to define KPIs and dashboards for executives, product managers, and delivery teams, and to standardize reporting across portfolios.What we offer:At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this positionAt Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and The WPO Global ExperienceWorkplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details ).