HCL Tech is hiring for Team lead
2 days ago
HCL Tech is hiring for Team lead - Voice and Accent Trainer (UK & Ireland Support)Job Summary: We are seeking a dynamic and experienced Voice and Accent Trainer to enhance the communication skills of our customer support team, specifically focusing on the Ireland and UK markets. The ideal candidate will be responsible for delivering comprehensive Voice & Accent training, auditing customer interactions, providing constructive feedback, and driving continuous improvement through refresher sessions and coaching. Key Responsibilities: • Deliver Voice & Accent Training • Facilitate engaging and effective VNA sessions tailored to the nuances of Ireland and UK communication styles. • Focus on pronunciation, intonation, fluency, tone modulation, and cultural context. • Call Auditing & Analysis • Regularly listen to and evaluate customer interactions to identify gaps in communication, tone, and language. • Prepare actionable insights and improvement plans based on audits. • Feedback & Coaching • Conduct one-on-one and group feedback sessions to enhance agent performance. • Provide targeted coaching to address specific areas such as accent neutralization, clarity, pacing, and customer handling etiquette. • Refresher Training • Organize and deliver periodic refresher modules to reinforce learning and address recurring challenges. • Keep training materials and methodologies updated based on call trends and business needs. • Training Content Development • Create, update, and customize training content relevant to the Ireland and UK audience. • Incorporate real-call examples and role-plays for practical learning. • Performance Tracking • Track and report training effectiveness using assessments and feedback. • Collaborate with quality teams to align on communication standards. • Collaboration • Work closely with Operations, Quality, and L&D teams to ensure consistent messaging and continuous improvement. • Participate in calibration sessions to align expectations and feedback standards. Key Skills & Competencies: • Excellent understanding of UK and Ireland English (pronunciation, vocabulary, tone, and cultural nuances). • Strong facilitation and coaching skills. • Analytical skills to interpret call audit findings and translate them into actionable training plans. • Empathy and patience in coaching agents at varying levels of proficiency. • Ability to engage and inspire learners in both virtual and in-person environments. • Proficiency in preparing training reports and documentation. • Flexibility to adapt training methods based on learner needs. Qualifications & Experience: • Bachelor’s degree or equivalent work experience in Training, Communication, English, or a related field. • Prior experience as a Voice & Accent Trainer, preferably supporting the UK and Ireland markets. • Experience in call auditing and providing constructive feedback. • Strong command over British and/or Irish pronunciation patterns and customer service language. Preferred: • Exposure to customer service environments, particularly voice-based processes. • Certification in VNA training or related communication skills development (optional but advantageous). • Familiarity with e-learning tools and virtual facilitation platforms.
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HCL Tech is Hiring
7 days ago
tamil nadu, India HCLTech Full timeHCL Tech is Hiring - Process Associate / Associate (Voice process) Eligibility Criteria: Experience Range: 0.4 months to 1 year experience in any International BPO (voice process) Experience Document: Reliving / resignation acceptance is mandatory. Candidates without proper relieving documents are not eligible. Excellent communication skills. Willingness to...
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HCL Tech is Hiring
1 week ago
tamil nadu, India HCLTech Full timeHCL Tech is Hiring - Process Associate / Associate (Voice process)Eligibility Criteria:Experience Range: 0.4 months to 1 year experience in any International BPO (voice process)Experience Document: Reliving / resignation acceptance is mandatory.Candidates without proper relieving documents are not eligible.Excellent communication skills.Willingness to work...
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HCL Tech is Hiring
1 week ago
tamil nadu, India HCLTech Full timeHCL Tech is Hiring - Process Associate / Associate (Voice process) Eligibility Criteria: Experience Range: 0.4 months to 1 year experience in any International BPO (voice process or email chat) Experience Document: Reliving / resignation acceptance is mandatory. Candidates without proper relieving documents are not eligible. Excellent communication skills....
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HCL Tech is Hiring
2 weeks ago
tamil nadu, India HCLTech Full timeHCL Tech is Hiring - Process Associate / Associate (Voice process)Eligibility Criteria:Experience Range: 0.4 months to 1 year experience in any International BPO (voice process or email chat)Experience Document: Reliving / resignation acceptance is mandatory.Candidates without proper relieving documents are not eligible.Excellent communication...
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Process Associate
1 week ago
tamil nadu, India hcl-technologies Full timeMEGA WALK-IN interview at HCLTECH-FRESHER 11:00 AM To 3PM on 24 & 25 Nov'25 _Voice Process @ HCL Ambattur campus Banking DomainInterview: HCL AmbatturWork Location: HCL Ambattur & HCL Sholinganallur Elcot Interview Mode: Face to Face Interview.Time: 11:00 AM To 3PMInterview Date:24 & 25 Nov'25Interview Venue: HCL Technologies-AMB 6, South Phase, Ambattur...
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Process Associate
7 days ago
tamil nadu, India hcl-technologies Full timeMEGA WALK-IN interview at HCLTECH-FRESHER 11:00 AM To 3PM on 24 & 25 Nov'25 _Voice Process @ HCL Ambattur campus Banking Domain Interview: HCL Ambattur Work Location: HCL Ambattur & HCL Sholinganallur Elcot Interview Mode: Face to Face Interview. Time: 11:00 AM To 3PM Interview Date:24 & 25 Nov'25 Interview Venue: HCL Technologies-AMB 6, South Phase,...
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tamil nadu, India HCLTech Full timeHCL is hiring for Team Leader with US Healthcare ExperienceLocation: ChennaiShift :US shiftExperience : 5 to 10 YearsESSENTIAL RESPONSIBILITIES:Experience in the Health Care domain with RCM, Denial Management and collectionKnowledge on Insurance Collections is MandatoryHandling Clients from End to end for a better process flow.Responsible for the day-to-day...
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tamil nadu, India HCLTech Full time🚨 WE’RE HIRING! WALK-IN DRIVE AT HCL NAVALUR 🚨📍 Location: HCL Technologies, Sandhya Infocity, Beside Vivira Mall, Village and Panchayat, ETA (B3) - Techno Park, Special Economic Zone 33 Rajiv, Gandhi Salai, Navalur, Taluk, Chengalpattu, Tamil Nadu 603103.🗓 Date: 20th November'25 and 21st November '25🕒 Time: 10:30 AM – 1:30 PM👉 Selection...
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tamil nadu, India HCLTech Full time🚨 WE’RE HIRING! WALK-IN DRIVE AT HCL NAVALUR 🚨📍 Location: HCL Technologies, Sandhya Infocity, Beside Vivira Mall, Village and Panchayat, ETA (B3) - Techno Park, Special Economic Zone 33 Rajiv, Gandhi Salai, Navalur, Taluk, Chengalpattu, Tamil Nadu 603103.🗓 Date: 24th- 26th November'25 🕒 Time: 10:30 AM – 1:30 PM👉 Selection Process...
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tamil nadu, India HCLTech Full timeCompany Overview:HCL Tech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for...
