Tamcherry | Process Improvement Specialist | kochi

2 weeks ago

kochi, India Tamcherry Full time

Processs Improvement specialist (Only Kerala candidates invited to apply)


CTC Up to 8LPA


Experience: 3+ years


In this role your key responsibilities will be:

• Partner with the Services teams to identify improvements that will deliver material business

outcomes – including improving customer satisfaction, reducing cost to serve or maximising

revenue; using data to inform initiatives, responding at pace, being proactive and increasing

efficiency and compliance

• Develop the case for change for each improvement initiative – (expected benefits, cost,

resources, delivery time frame, risks & implementation difficulty)

• Own prioritisation of initiatives to ensure focus on the most impactful areas and build an

ongoing backlog of improvement

• Participate in improvement projects such as process re-engineering and change initiatives to

reduce waste or process defects, working with the teams to fully embed the changes to

maximise the anticipated benefits – using proven improvement techniques such as lean

processing

• Maintain standard document repository, ensuring documents are up to date and that the

relevant teams are working with the latest version of the standard.

• Update existing process documentation or create new working instructions in relation to new

initiatives or features released through Zellis systems or new legislation.

• Support Zellis initiated programmes with process expertise in structured improvement methods

and tools.

• Champion and put in place mechanisms to ensure long term adoption and that the change


Employees with 2 to 3 years of experience in process improvement projects • Experience in delivering improvement projects with measurable outcomes that can result in FTE efficiency, enhanced customer experience and sustaining service levels • Demonstrable experiencing partnering and influencing across teams • Experience with Microsoft Excel, Word and Powerpoint • Experience in Visio will be an added advantage • Six Sigma Yellow Belt Certification or equivalent Lean Certification • Excellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholders • Structured and analytical – using data to drive decision making • Clear creative thinker – able to see the bigger picture. • Curious – looking at best practice exists and how this can be applied. • Completer finisher – to ensure change is embedded and measured ongoing • Ability to work at pace, achieving set deadlines with attention to detail. • Able to demonstrate good organisational and time management skills Eligibility Criteria · Employees with 2 to 3 years of experience in delivering process improvement projects as a project team member

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