Technical Project Manager
5 days ago
Greetings from TeknikozExperience : 5-8+Years Job Summary: We are looking for a Technical Project Manager (TPM) with hands-on experience managing ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, SecOps, or custom app development. The ideal candidate will combine project management discipline with a solid understanding of ServiceNow’s architecture, data model, and delivery methodology. You will be responsible for ensuring successful delivery of projects within scope, time, and budget while maintaining platform integrity and stakeholder satisfaction.Key Responsibilities:· Lead end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades.· Collaborate with business and technical stakeholders to define project goals, deliverables, timelines, and dependencies.· Create and manage project plans, schedules, budgets, and risk mitigation strategies.· Coordinate with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery.· Serve as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors.· Manage Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile.· Drive regular status meetings, provide executive updates, and ensure documentation and reporting are current.· Monitor project KPIs, including scope, timeline, budget, quality, and stakeholder satisfaction.· Ensure alignment with platform governance, architecture standards, and CSDM or CMDB frameworks.Required Skills & Qualifications:· Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.· 8+ years of IT experience, with 2–3+ years in ServiceNow project management roles.· Strong understanding of ServiceNow platform capabilities, including workflows, CMDB, integration, and module configurations.· Familiarity with ITIL and CSDM frameworks.· Experience delivering projects in an Agile, Scrum, or hybrid methodology.· Excellent communication, stakeholder engagement, and conflict resolution skills.· Ability to manage multiple concurrent projects and priorities in a fast-paced environment.Preferred Certifications:· ServiceNow Certified System Administrator (CSA)· ServiceNow Implementation Specialist (any module)· PMP or PRINCE2 Certification· ITIL v3/v4 Foundation· Agile Scrum Master or SAFe Agilist
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