Transformation Leader
1 week ago
Job DescriptionTransform AI Solutions into Reality:We seek a Senior Implementation Manager to spearhead our transformation efforts, ensuring seamless delivery of AI solutions to mid-market and enterprise clients.As a key member of our team, you will be responsible for elevating our implementation workflows into a repeatable, productized delivery engine, driving operational excellence across all AI solution deployments.With a focus on technical delivery, you will lead a team of Implementation Managers and cross-functional contributors to turn every customer implementation into a success story and reusable product pattern.Key Responsibilities:Drive the development and implementation of standardized transformation playbooks that cover data integration, use case definition, AI model development, and deployment.Ensure structured, measurable implementation processes that deliver high-quality outcomes for every customer, on-time and within budget.Partner with Product and Engineering teams to transform manual activities into productized features and automation tools, reducing time-to-live and increasing repeatability.Requirements:Must-Have Qualifications:5+ years of technical project management experience, preferably in AI, data, or software development projects.Proven ability to run delivery projects with remote teams and distributed stakeholders.Familiarity with cloud deployment, data pipelines, APIs, and AI/ML workflows.Experience working in agile or semi-agile environments.Strong communication skills, especially written updates, project tracking, and structured documentation.Required Experience Specifics:Customer-facing delivery experience: Direct customer interaction during implementations.Multi-project management: Ability to manage 4–5 concurrent implementations (customer PODs).Crisis management: Experience handling production issues or failed deployments.Benefits:Competencies:Execution Leadership: Drives teams toward excellence under pressure while maintaining clarity and calm.System Thinking: Builds scalable workflows that connect technical delivery with productized value.Operational Rigor: Obsessed with timelines, structure, and measurable success.Communication Mastery: Translates between technical and business stakeholders with precision and empathy.Success Metrics:≥ 95% On-Time Delivery Rate< 10% Escalation Rate per Quarter90% Customer Satisfaction (Implementation NPS)Time-to-Resolution: Avg. < 24 hours for blockersRole Logistics:Location: Remote / Bhopal / NoidaReporting Structure:Reports to: Head of DeliveryDotted Line: CAIOCollaborates With:Product ManagementAI ProductizationDelivery Excellence TeamCustomer Success & Sales
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