Technical Solutions Manager

6 days ago


Kolhapur, India beBeeService Full time

IT Service Management Platform AdministratorAs a senior administrator, you will be responsible for overseeing the IT service management platform, ensuring its configuration and customization align with best practices. Your expertise in managing complex systems and processes will drive efficiency and effectiveness across service operations.Platform Configuration: Develop and implement technical solutions to optimize platform performance, integrating modules for incident, problem, change, asset, and service catalog management.Automation Workflows: Design and deploy automation workflows to streamline processes, enhance user experience, and improve overall productivity.Process Optimization & Governance: Collaborate with cross-functional teams to develop and refine IT service management processes, ensuring compliance, consistency, and continuous improvement across service operations.Stakeholder Engagement: Foster strong relationships with stakeholders, including service desk, infrastructure, and application teams, to gather requirements and deliver tailored solutions.Training & Support: Provide expert training and support to end-users and internal teams on IT service management best practices and platform usage.Reporting & Insights: Develop data-driven insights to track key performance indicators (KPIs), SLA adherence, and service performance, analyzing trends to identify opportunities for improvement and reducing ticket resolution time.Innovation & Integration: Stay up-to-date with emerging technologies and integrate new features and tools to enhance platform capabilities, supporting initiatives around self-service, knowledge management, and AI-driven support.



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