SAP Service Management Professional

1 week ago

vadodara, India beBeeCustomerManagement Full time

Job TitleSAP Service Management is a crucial component of SAP S/4HANA, offering a comprehensive platform for customer management.Manage and track notifications for complaints, service requests and detected problems to ensure timely intervention.Develop and implement efficient notification prioritization and classification strategies.Create and manage service orders to plan and execute interventions effectively.Monitor the status of service orders, resources used and associated costs to optimize performance.Oversee stock movements and replenishment levels to minimize downtime.Plan on-site interventions, including technician and equipment management, to maximize efficiency.Track interventions in real-time and adjust schedules as necessary to meet deadlines.Establish and manage service contracts, including conditions, SLAs and billing terms to ensure compliance.Monitor contract compliance and manage renewals to maintain customer satisfaction.Manage billing for services rendered, including invoice generation based on interventions and parts used.Integrate with SAP Financials for payment and accounts receivable management to streamline processes.Utilize reporting and analysis tools to monitor service performance and generate customized reports to track KPIs and SLAs.Develop knowledge of the integration between CS and PM modules to enhance overall system functionality.RequirementsAbility to create and manage service orders to meet customer demands.Knowledge of stock movements and replenishment levels to minimize downtime.Experience with on-site intervention planning, including technician and equipment management.Proficiency in tracking interventions in real-time and adjusting schedules as necessary.Understanding of service contract management, including conditions, SLAs and billing terms.Ability to monitor contract compliance and manage renewals to maintain customer satisfaction.Experience with billing management for services rendered, including invoice generation.Knowledge of integration with SAP Financials for payment and accounts receivable management.Ability to utilize reporting and analysis tools to monitor service performance.Development knowledge of the integration between CS and PM modules.BenefitsOpportunity to work with a cutting-edge technology platform.Challenging role in a dynamic and fast-paced environment.Professional development opportunities to enhance skills and knowledge.Collaborative team environment with a focus on customer satisfaction.

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