Operational Excellence Specialist

2 weeks ago

thoothukudi, India beBeeOperations Full time

Business Operations Analyst RoleThe Business Operations Analyst plays a key role in supporting client business processes and operations activities to ensure on-time and high-quality deliverables.This position combines best-in-class operational and analytical skills with strong problem-solving and communication abilities to drive projects forward, solving operational and analytical business problems.Ability to understand and clearly communicate client business issues, operating business rules, data, and standard operating procedures.Understand, execute, and suggest improvements to pre-defined operational processes.Implement process improvements in operational processes and strive to identify such opportunities working with Senior Business Operations Analysts.Remaining current on new tools, techniques, and working models to continually improve/enhance process and design for quick adoption.Develop a strong understanding of operational processes, data, tools & technology to effectively translate business to technology & vice versa.Build subject matter expertise over a period of time and apply it to operational processes.Apply quality checks and validations on all deliverables and report back results to the Operations Delivery Lead.Execute defined operational models for clients with standard operating procedures, quality assurance, quality checks, governance criteria, roles, and responsibilities and assist the Senior Business Operations Analysts to define newer more efficient models including detailed documentation.Coordinate with multiple stakeholders (could be in different time-zones) of the operational process to ensure smooth delivery to the client per pre-existing timelines.Assist the engineering team to implement new operational procedures and/or improvements to existing operational procedures by providing knowledge about operations and testing the modified procedures.Test new/updated operational procedures to ensure fidelity.Coordinate multiple tasks to produce high-quality results.Work on multiple client tasks, strengthening analytic, task management, and communication skills.Collaborate with internal teams to provide all-round value to the organization.Keep track of unplanned internal & client tasks stemming from operational projects.Carry out secondary research as needed.Investigate client questions related to operational deliveries, as needed.Benefits:Opportunity to develop a strong understanding of operational processes, data, tools & technology.Chance to collaborate with multiple stakeholders across different time-zones.Development of quality checks and validation skills.Role in executing defined operational models and implementing process improvements.

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