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Program Manager
2 weeks ago
We are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager will be responsible for managing end-to-end execution of background verification projects, ensuring timely delivery, meeting client requirements, and continuously optimizing processes to improve service quality and efficiency. Key Responsibilities Program Leadership & Strategy: - Lead and oversee the end-to-end lifecycle of client-specific background verification programs. - Develop and implement strategies for the efficient execution of verification projects, ensuring alignment with company goals and client expectations. - Identify key project risks and work to mitigate them, ensuring programs are delivered on time, within scope, and within budget. Cross-Functional Team Coordination: - Collaborate with internal teams (operations, HR, compliance, IT, etc.) to ensure smooth program execution. - Lead and motivate cross-functional teams to meet deadlines and deliver high-quality verification services. - Facilitate regular project status meetings, track progress, and ensure action items are completed. Process Improvement & Optimization: - Continuously evaluate current workflows and identify areas for improvement in program delivery. - Implement process improvements to enhance efficiency, accuracy, and scalability. - Standardize best practices across different client programs and regions. Client Experience: - Facilitate the client discussion with adequate market data, client history with AuthBridge and presentations required from time to time. - Serve as a subject matter expert, developing action plans to assist with the preparation and dissemination of communications. - Interact with Product team and stakeholders to define product features as captured during the client discussions hosted by the CEO or as an outcome of CEOs meetings. - Anticipate bottlenecks, provide escalation management, anticipate, and make trade-offs, and balance the business needs versus technical constraints. Reporting & Metrics: - Define and track key performance indicators (KPIs) for program success, including client satisfaction, turnaround time, accuracy, and cost. - Provide regular reporting to senior management, offering insights into program performance and areas for improvement. - Conduct post-project reviews to capture lessons learned and drive continuous improvement. Must have work Experience - 5+ years of experience in program management, project management, or operations, preferably in a background verification, HR, or compliance-related industry. - Proven track record of managing large, complex projects and cross-functional teams. - Experience in client-facing roles, with the ability to manage relationships and negotiate effectively. Qualification & Functional Skills Education: - Bachelor's degree in Business Administration, Operations Management, or a related field. PMP or similar project management certification is a plus. Skills & Competencies: - Strong project management skills, with experience managing timelines, resources, and budgets. - Excellent communication and interpersonal skills, with the ability to work with diverse teams and clients. - Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment. - Strong problem-solving skills and a solutions-oriented mindset. - Knowledge of background verification processes, compliance regulations , and industry best practices. - Proficient in project management tools. - Experience with automation tools and technologies used in background verification processes. - Knowledge of data privacy laws and how they impact background verification practices.
