Asst. CRM Manager

3 days ago

bangalore, India Zyoin Group Full time

Role: Asst. CRM Manager - Post Sales (only RealEstate industry experience is mandatory)

Experience: 2 to 9 Years

Budget: 6.5 - 7 LPA

Notice Period: Immediate to 30 days

Location: Bangalore- Whitefield (wfo)


Job Description :


- Build and maintain relationships with the entire customer base assigned; by ensure

constant engagement with customers during the life cycle and moments of planned

spontaneity. Planned wow moments executed to perfection at important stages in the

customer lifecycle like welcome, agreement and handover of possession

- Responsible for Customer Satisfaction and high service quality standards -

Consistency in experience backed up by constant monitoring and necessary

enhancements

- Responsible in maintaining MIS and closely work for Preparation of Final work

Report.

- Co-ordinating with the internal partners and middle office teams for the process

improvement & updating the MIS report logic's.

- Responsible for Demand generation, Cheques validation, Sales Order, Generation,

Customer Master, Material, Debit & Credit Note creation.

- Responsible for handling customers of Lawns & Beyond project contains entire

customer data base.

- Attending customers who visit HO with their queries to resolve and ensure 100%

satisfactory with the adequate resolution to the query. Cancellations, transfer

requests and registration process.

- Resolving customer queries, preparing ledgers and addressing the issues

highlighted by the customers through call.

- Managing post booking customer services till delivery /possession stage.

- Collection of payment dues, against demands generated with construction progress

- Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan

Issues, Transfer of Deeds, Bank Loan processing of document

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