Manager - UAT [T500-20079]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

RESPONSIBILITIES:

• Lead and develop a diverse, high-performing and innovative team of Production Quality and Operations resources including mentoring, utilizing best practices as a people manager and organizational leader.
• Position team to support product and IT teams with user acceptance planning and coordination for delta.com and Fly Delta releases.
• Discover ways to improve defect mitigation across all levels of the organization inclusive of utilizing customer and Reservations specialists’ feedback, web analytics data, and industry trends to understand reported issues.
• Manage, research, and resolve executive inquiries and/or issues raised by the Department of Transportation
• Work closely with IT and cross-functional commercial and operational business teams to successfully drive, execute and deliver on acceptance testing and defect resolutions
• Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams.
• Advanced analytical and communication (verbal and written) skills; including executive presence.
• Ability to explain technical and business processes and articulate in-depth knowledge of the Digital Operations, user acceptance testing, and defect management process to a wide audience.

WHAT YOU NEED TO SUCCEED (MINIUMUM QUALIFICATIONS):

• Strong leadership skills, written and oral communication skills, positive attitude, and able to manage change successfully in a fast-paced environment
• A Bachelor's degree in Business or Technology discipline, or related field and 12 + years of work experience. Minimum 5 years people experience
• 12 + years of experience in UAT, QA, and project management
• Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior
• Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget
• Must be a self-starter that can work independently
• Self-disciplined, organized and team-oriented
• Positive attitude, & able to manage change successfully in a fast-paced environment
• Practices safety-conscious behaviors in all operational processes and procedures

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Graduate or Professional Degrees in Computer Science, Business, Information Systems, Business / Administration, Engineering, IT, Management, Business Administration / Management, Communication, or related field
• Experience with process improvement and streamlining based on new requirements
• Experience with end-to-end testing of large projects
• Experience with mainframe testing
• Familiar with cloud technologies
• Experience with Generative AI