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Lead Specialist

2 months ago

mumbai, India Marsh McLennan Full time

Marsh is hiring for below position for Mumbai location


Job Title : Lead Specialist - Metrics, Analytics & Reporting


The Management Intelligence (MI) team is seeking an experienced and proactive Senior Reporting Analyst for a distributed agile team. You will be part of the Reporting Services team and will be responsible for effectively monitoring and delivering on multiple Global, Regional and KPI reports. You will become familiar with the reporting processes and will be generating the reports within the agreed SLA timeframe. You will also be responsible for report validation, managing access to the reports, managing reporting incident and problem tickets, and supporting end users with reporting queries. You will be working closely with the development team to troubleshoot and document reporting issues and provide regular communications to the end users of the reports. Reporting into the Reporting Services Team Manager, you will be a key member of a team at the centre of Marsh’s data journey and will serve as an advocate for the power of data


What is in it for you?

  • Work in a dynamic and energetic team environment with a fast pace, exciting and friendly culture.
  • Working with an energetic curious team of multi-disciplinary business, operations, and data/analytics professionals.
  • Competitive compensation and time off, attractive flex benefits package (medical/dental/vision insurance, life insurance, retirement plan).
  • Career development opportunities.


We will count on you to:

  • Accountable for delivering and monitoring multiple Global, Regional and KPI reports within agreed SLA timeframe.
  • Responsible for resolving issues that arise during report generation and work closely with the development team on these issues as necessary.
  • Effectively engage with stakeholders; manage ad hoc reporting queries and provide regular reporting updates to reporting end users.
  • Support the team as needed to; manage access requests, support users with reporting access issues, manage reporting incidents and problem tickets (recurring reporting incidents).


What You Need to Have:

Technical Skills

  • 3 - 5 years working as a reporting analyst (or supporting role) in an agile environment with globally distributed teams.
  • Knowledge of data visualization tools (preferably Qlik Sense) in order to manage online reports.
  • Ability to problem solve reporting issues as they arise.
  • Ability to perform data analysis for ad-hoc reporting queries.
  • Knowledge of agile methodologies, in particular Kanban.
  • Good understanding of MS Office Suite: Word, Excel, Visio, PowerPoint and Outlook


Interpersonal skills – every bit as important as the technical side

  • Collaborating and working well with others; you will be working closely with your colleagues in the Reporting Services team as well as the other teams within MI (Business Analysis, Data Quality and Data Prep, Devemopment team, Regional Reporting Teams and the Data Operations team) and outside of MI (Data Strategy, Qlik Admin team).
  • Excellent communication skills including the ability to explain technical issues to a business audience and vice-versa. Providing regular updates and being transparent with our stakeholders is key in addition to documentation of our reporting processes.
  • A continuous learner with the ability to problem solve quickly as reporting issues arise; being proactive and taking end to end ownership of reporting issues.
  • Effective time management skills and the ability to prioritize deliverables.
  • Influencing and negotiation skills in a virtual / remote environment. You will be based in India and will be working closely with the Reporting Services team members based in Ireland and UK.


What makes you stand out:

  • Experience with using a Kanban board, in particular Azure DevOps
  • Experience with using ServiceNow for service ticket management
  • Exposure to tools such as SQL, Python, PowerQuery, VBA, QlikView, Qlik Sense, Business Objects
  • Understanding of the insurance and / or insurance broking domain
  • Understanding of the Data Quality domain


Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law


Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.