Network Operations Center Engineer

3 days ago

pune, India Tata Consultancy Services Full time

Role: NOC EngineerExperience: 3 to 5yearsLocation: Pune, ChennaiNotice Period: 0 to 45 daysImmediate joiners preferredResponsibilities: -We are seeking a skilled Command Center Team Member with Level 1.5 IT Infrastructure expertise to monitor, support, and troubleshoot IT systems. The ideal candidate will have a foundation in networking, cloud technologies, Active Directory, and overall IT infrastructure management. They need to ensure swift issue resolution and proactive system monitoring.Key Responsibilities:- Continuously monitor IT systems, networks, and cloud environments for performance issues, outages, and security threats.- Identify, escalate, and assist in resolving infrastructure-related incidents.- Maintain real-time dashboards, alerts, and notifications to ensure system health.- Troubleshoot network connectivity issues, including LAN, WAN, VPN, and firewall configurations.- Assist with network performance monitoring and escalate issues to Level 2 when needed.- Monitor cloud-based infrastructure (AWS, Azure, GCP) for performance, availability, and security.- Assist in provisioning and deprovisioning cloud resources as per IT policies.- Act as the first escalation point for IT support for infrastructure and applications related alerts and incidents.- Document troubleshooting steps, resolutions, and best practices.- Coordinate with Level 2/3 engineers for complex issues.Skill Requirements:Technical Skills: Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts. Cloud Basics – Familiarity with cloud services (AWS, Azure, or GCP), virtual machines, and storage. Active Directory (AD) – Knowledge of user/group management, password policies, and authentication issues. IT Infrastructure – General understanding of servers, virtualization, operating systems, and IT security best practices. Monitoring & Alerting Tools – Experience with tools like Nagios, SolarWinds, Datadog, or similar. Incident Management – Ability to handle escalations, document issues, and communicate effectively.Soft Skills: Strong analytical and troubleshooting abilities. Good communication and teamwork skills. Ability to work in a 24/7 Command Center environment (if required). Quick learner with a proactive approach to problem-solving.

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