Housekeeper

2 days ago

himachal pradesh, India The Hosteller Full time

Job role: Housekeeping supervisor/executive/associate

Location: North India

Department: Hotel operations

Job experience: 1-5 years


Job brief


The housekeeping supervisor/executive/associate shall be responsible for maintaining the cleanliness of the hotel/backpacker hostel including rooms, lobbies, public areas, restaurants and all spaces ensuring the highest standards of hygiene, cleanliness, and service as per company defined guidelines.


Key responsibilities


  • Understanding of the hospitality/hotel industry with extensive work experience
  • Understanding of the company's operational standards
  • Understanding the nuances of managing a hotel under a brand network
  • Understanding of cleaning and sanitisation procedures
  • Ensuring various spaces in the hotels are timely cleaned, sanitised and prepared for incoming guests
  • Maintaining cleanliness of public areas such as lobbies, restaurants, restrooms, receptions, etc.
  • Understanding of various cleaning agents, equipments, materials, supplies, etc.
  • Reporting maintenance and safety issues promptly
  • Following health and safety regulations and sanitation policies
  • Conducting regular audits to ensure compliance with standard operating procedures (SOPs)
  • Coordinating with the front desk and kitchen departments as required
  • Managing operational quality with attention to detail on various parameters such as infrastructure, services, operations, etc. to ensure high service quality
  • Handling & resolving escalations and grievances


Qualifications


  • Min. qualification - 12th pass or diploma in hospitality
  • Min. 1 year of experience in a hotel, hostel, guest house, etc.
  • Outstanding communication, interpersonal & time-management skills
  • Flexible to relocate anywhere in northern India
  • High attention to detail

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